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IT Strategy and Emerging Technology

Blog with thoughts, links and articles on Emerging Web Technologies, and emerging uses for these technologies

Attend Sapphire Online

Fergal Coleman - Friday, May 14, 2010
SAP's Sapphire conference features some great presentations, (with slides and online video), particularly from successful implementations of large scale SAP Enterprise Systems.

Whether you are a large scale company or a medium sized or small organisation, whether you use SAP or not, there are lessons to be learnt from implementations made by other organisations. The same issues must be worked through:

  • Change Management
  • Strategic Planning
  • Alignment of the Business and IT
  • Moving from Silos of data to a single source of truth
  • How to embrace web services and much more...

It is a great way to learn how other organisations address these issues.
This year you can attend Sapphire online by registering at http://www.sapphirenow.com/

E-commerce Growth To Continue But Retailers Can Improve

Fergal Coleman - Tuesday, March 09, 2010
As reported on Techcrunch today Forrester Research released a new five-year forecast predicting:

  • E-commerce sales in the U.S. will keep growing at a 10% compound annual growth rate through 2014. It forecasts that by 2014 online retail sales in the U.S. will be nearly $250 billion, up from $155 billion in 2009. Last year, online retail sales were up 11 percent, compared to 2.5 percent for all retail sales.
  • E-commerce sales in Western Europe will grow at 11 percent, rising from $93 million (68 million Euros) in 2009 to $156 million (114.5 million Euros) in 2014. (This excludes online sales of autos, travel, and prescription drugs).

Some other stats from the U.S. forecast:

  • e-commerce sales will represent 8 percent of all retail sales in the U.S. by 2014, up from 6 percent in 2009
  • In 2009, 154 million people in the U.S. bought something online, or 67 percent of the online population (4 percent more than in 2008)
  • Three product categories (computers, apparel, and consumer electronics) represented more than 44 percent of online sales($67.6 billion) in 2009
While $155 billion worth of consumer goods were bought online last year, a far larger portion of offline sales were influenced by online research. According to the report:

  • $917 billion worth of retail sales last year were “Web-influenced.”
  • Online and Web-influenced offline sales combined accounted for 42 percent of total retail sales and that percentage will grow to 53 percent by 2014, when the Web will be influencing $1.4 billion worth of in-store sales.
However there are areas for improvement in going from online research to in-store purchases:
  • Only 61 percent of consumers who cross over from one to the other are satisfied with their buying experience, compared to 82 percent for those who end up buying online.
In conclusion, retailers can do a much better job appealing to online consumers in their physical stores. Alternatively bring your customers 100% online to keep them happier.

Gartner: By 2012, 20 percent of businesses will own no IT assets

Fergal Coleman - Wednesday, January 27, 2010
Gartner's 2010 and beyond predictions have been released with some interesting insights available at:

http://www.gartner.com/it/page.jsp?id=1278413

The key predictions are as follows:
  1. By 2012, 20 percent of businesses will own no IT assets.
  2. By 2012, India-centric IT services companies will represent 20 percent of the leading cloud aggregators in the market (through cloud service offerings
  3. By 2012, Facebook will become the hub for social network integration and Web socialization
  4. By 2014, most IT business cases will include carbon remediation costs.
  5. In 2012, 60 percent of a new PC's total life greenhouse gas emissions will have occurred before the user first turns the machine on
  6. Internet marketing will be regulated by 2015, controlling more than $250 billion in Internet marketing spending worldwide.
  7. By 2014, over 3 billion of the world's adult population will be able to transact electronically via mobile or Internet technology.
  8. By 2015, context will be as influential to mobile consumer services and relationships as search engines are to the Web.
  9. By 2013, mobile phones will overtake PCs as the most common Web access device worldwide.

Open Source and Cloud Computing

Fergal Coleman - Wednesday, June 03, 2009
Good Economist article on the open source movement and the convergence with commercial software operating on "the cloud."

http://www.economist.com/business/displaystory.cfm?story_id=13743278
Open-source software in the recession
Born free

May 28th 2009
From The Economist print edition
Open-source software firms are flourishing, but are also becoming less distinctive

MANY technology firms are floundering amid the recession. But many of the ones that offer services tied to open-source software—free programs written by volunteers who collaborate online—are boasting double-digit growth. Sales at Red Hat, the world’s biggest independent open-source firm with annual revenues of $653m, grew by 18% year-on-year in the first quarter. More and more firms, particularly in Europe, seem prepared to embrace open source (see chart). “Budgets are tight and we think that is good for open source,” said Jim Whitehurst, Red Hat’s boss, when announcing the results.

Indeed, open source is so widely accepted that traditional software firms are beginning to dabble in it, while some open-source firms are starting to sell proprietary add-ons to open-source programs instead of charging to provide support to firms using open-source software. If current trends hold, traditional software firms and their open-source rivals will soon be hard to tell apart. “A new pragmatism is rising,” says Matt Asay, an open-source advocate and an executive at Alfresco, which makes open-source software that helps firms manage digital content.

The “free and open-source software” movement, as it is officially called, has come a long way from its anti-establishment origins. Pioneers such as Richard Stallman did not want users to be locked into monolithic products, but to be able to change programs in whatever way they wanted, and to share their modifications.

For years, this software commons was no more than an obscure sideshow. But then the internet provided volunteer programmers with a way to co-operate cheaply. IBM and Oracle, two industry giants, threw their weight behind the Linux operating system, in part to weaken their rival Microsoft. After the dotcom bubble burst in 2001, many firms turned to Linux and other open-source software to save money.

Cost is once again the main reason why companies are turning to open source, says Jeffrey Hammond of Forrester Research, a consultancy. Its success is no longer limited to basic software, such as Linux or Apache, a program that powers web servers. Open-source firms are flourishing in databases (Ingres, for instance), business intelligence (JasperSoft), customer-relationship management and other business applications (SugarCRM, Alfresco). In addition, open-source firms have started to move into new markets without proprietary rivals. For instance, a company called Cloudera distributes a version of Hadoop, a program which helps firms process and analyse the unprecedented volumes of data generated by large websites.

But cost is not the only reason for open source’s growing popularity. Many firms now know that it offers more flexibility than proprietary programs, the licences for which often include restrictions on how they can be used, explains Matthew Aslett, of the 451 Group, a market-research firm. And companies no longer perceive free software as riskier, he adds. Getting sued for running programs that inadvertently violate somebody else’s intellectual property, for instance, has proven not to be as big an issue as once feared. Most open-source firms indemnify their customers against such lawsuits in any case.

All this has led many companies to develop a much more pragmatic approach to open-source software. In the late 1990s installing Linux was often something of a gesture of defiance against Microsoft’s domination of the software industry. Today decisions are more rational. The key question is whether the savings in licensing fees for proprietary products outweigh the additional costs in manpower to integrate and operate the free alternative. “Open-source software has become a means to an end,” says Forrester’s Mr Hammond. “Most firms don’t really care that it is libre, as in freedom, but that it is gratis, as in beer.”

Open-source firms themselves have also become increasingly pragmatic. Red Hat and Novell, its main rival, still make money by giving away Linux and charging for support: customers sign up for a subscription that gives them the right to all the updates and someone to call if something goes wrong. Yet recent years have seen a flowering of different business models. A popular approach is to sell proprietary extensions to an open-source core. “The support model does not scale well,” Mr Aslett explains. It does not generate the returns expected by venture capitalists, who invested more than $3 billion in 163 open-source firms between 1997 and 2008, according to a study by the 451 Group.

Conversely, having realised that they can economise on resources and garner good ideas, proprietary software firms are increasingly taking a liking to open-source programs, albeit mostly at the edges of their offerings. IBM has sprinkled open-source software throughout its product line and is rumoured to be interested in buying Red Hat. If Oracle’s acquisition of Sun Microsystems goes through, it will have an even bigger open-source portfolio including MySQL, a popular program for databases. Even Microsoft now carefully embraces what its managers once described as a “cancer”.

Cloud computing—the delivery of processing power over the internet from vast warehouses of shared machines—will further blur the lines between proprietary and open-source software. Most of the firms peddling this model, such as Amazon and Google, use open-source software, since having to pay licensing fees would make the business unprofitable. But their services also rely on code developed in-house, which is not given away free. Microsoft, meanwhile, is building a huge cloud using its own software. If computing becomes a service delivered over the internet, it will hardly matter how the underlying software is developed.

Does this mean that the quest for openness in software is obsolete? On the contrary. If they are not careful, companies and consumers could get locked into a cloud even more tightly than into a piece of software. This is because data residing in the cloud can be hard to move to another service. “If you have a gigabyte somewhere, it develops a certain inertia,” says Mike Olson, the boss of Cloudera, which recently found it could not switch from a poor storage service because there was no way to move the data.

This sort of problem has spawned an open-data movement. In March a group of technology firms led by IBM published an “Open Cloud Manifesto” that has since received the support of more than 150 companies and organisations. It is only a beginning, but perhaps this time around the industry will not have to go through a long proprietary period before rediscovering the virtues of openness.

Business Improvement - Online Course

Fergal Coleman - Wednesday, February 11, 2009

Business Improvement - Online Courses

Clients who have worked with us, will have seen our strategic approach to technology implementation. Our underlying objective is to always seek business improvement through technology and we have a suite of tools we use to achieve this.
 
We are now putting clients through the online business improvement course to enable them to adapt these Mindshop tools to other areas of their business. This course provides the structure to learn many of the Mindshop tools we use at your own pace. With video explanations, interactive work areas and downloadable tools this course provides you with the skills and knowledge to drive business improvement across your organisation.

More information on our site


Download the Flyer:

Business Improvement Online Training Flyer Business Improvement Online Training Flyer (516 KB)

Reinventing Your Business Model

Fergal Coleman - Wednesday, December 03, 2008
The December 2008 edition of the Harvard Business Review leads with an article  on Business Models entitled:

"Reinventing Your Business Model"

The article argues that:

  • Breakthrough, game-changing products rarely emerge from established businesses
  • That radically new products need a new business model
  • You can transcend the problem if you can:
    • Understand your existing model at a granular level, so that you are in a position to reinvent it.
    • Come up with a great way to help people get an important job done.

The article uses examples from Tata Group, Apple, Hilti and Dow Corning.

From the point of view of technology and emerging technology the last paragraph makesinteresting reading with which Bua concurs.

"Bob Higgins, the founder and general partner of Highland Capital Partners, has seen his share of venture success and failure in his 20 years in the industry. He sums up the importance and power of business model innovation this way: 'I think historically where we (venture capitalists) fail is when we back technology. Where we succeed is when we back new business models.' "

Watch an interview with Clayton Christensen (Harvard Business School professor) at the link below

http://video.hbsp.com/?plid=1075481&showID=1075480


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