The technology in your business must deliver one of the following:

1. Improve efficiency
2. Enhance communication
3. Provide better information for decision-making

Is technology improving or hindering your business?

Change Management

Information Technology (IT) is only one of three factors involved in any IT project. The other two are people and process. Any IT project, by its very nature, will involve changes in processes and changes in the people involved in using the technology. Having spoken to hundreds of people in small, medium and large organisations over the last decade,  most IT projects fail not because of the technology, (although this is known to happen where planning is particularly poor!), but because changes in processes and people haven't been adequately considered.
Therefore we advise clients to approach all IT projects like they would any other change management project. Acknowledging the project as a change project, alone ensures senior management, and the organisation as a whole, are committing themselves to making a new system, program or website work in the long-term. It is acknowledgement that change will occur across IT systems, people and process and that changes across all three must be given due consideration.

The next step is ensuring the right change framework is chosen. This will vary depending on the nature and scale of each individual project. However we have put together a table summarizing the key models below.

Click on the image below to open the table summarizing the key change management models. You will see there are some common themes and points that run across most of these models. Kotter's model is one we use regularly. For a good summary on Kotter's framework visit http://www.mindtools.com/pages/article/newPPM_82.htm


Need assistance to manage the change associated with IT projects? Contact us today to discuss further.